Common questions
Know what comes next.
Useful details before you request service.
Do you come to the customer?
Many repairs and inspections can be performed in the home or on-site. Larger upholstery work and some projects require different arrangements.
Can you repair every piece?
No. Material condition, construction, available parts and the type of damage affect repair feasibility. Photos help us determine the next step.
Do you service warranty claims?
We can review authorized service assignments. Contact your warranty or protection-plan provider about coverage and authorization before arranging covered repairs.
What does a repair cost?
Pricing depends on the problem, location, parts, materials and scope. Ask for a service review; no repair price is promised by this website.
What should I send?
Your service ZIP code, item type, damage photos, model label and a description of the symptom. Include the claim or work-order number if applicable.
Is a request a confirmed appointment?
No. Availability, authorization, scope and scheduling must be confirmed by Encore.
Can I send photographs?
Yes. Use your email application to attach clear photos when sending your service request. Do not send payment-card numbers or other sensitive documents.
Power recliner repair
Before. During. After.
Explore the repair process. Select an image for a closer look.